Refund and Returns Policy

Urban Luxury Crochet Collection

1. Brand Philosophy

Each garment is a handcrafted statement piece, blending urban culture with luxury craftsmanship. All items are released in limited quantities to preserve exclusivity and quality. We do not offer custom offers or design modifications at this time.

2. Product Availability (Limited Releases)

Pieces are produced in small batches or one-of-a-kind designs.

Once an item sells out, restock is not guaranteed.

Items are secured only after checkout is completed

This brand operates on a drop-based release model.

3. Orders & Payment

Full payment is required at checkout

Orders cannot be reserved or held without a non-refundable deposit

Orders are processed within 1-3 business days

All prices reflect:

Handmade craftsmanship

Premium yarn selection

Design originality

Limited production runs

Prices are subject to change without notice

4. Shipping Policy

Orders will be shipped in 3-5 business days after processing.

Tracking information is provided upon shipment

U.S. delivery typically take 3-7 business days.

We are not responsible for:

Carrier delays

Incorrect shipping information entered at checkout

Packages marked delivered by the carrier

Shipping insurance may be selected when available

5. All Sales Final

Due to the exclusive and handmade nature of our garments:

ALL SALES ARE FINAL

We do not offer:

Returns

Refunds

Size exchanges

Please review measurements carefully before purchasing.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

Contact us within 3 days of delivery

Include photos of the item and packaging

Approved issues will receive a replacement or a store credit at our discretion.

7. Sizing Policy

Garments are designed as ready-to- wear luxury pieces.

Measurements are provided for every item.

Fit may vary depending on crochet structure and design style.

Customers are responsible for reviewing sizing details prior to purchase.

8. Garment Care (Luxury Textile Care)

To preserve integrity of garment:

Hand wash cold only

Mild detergent

Lay flat to dry

Do not machine dry

Avoid hanging heavy crochet pieces

Proper care ensures longevity and maintains garment structure.

9. Order Cancellation

Orders may be cancelled within 12 hours of purchase only.

Once processing begins cancellations are no longer accepted.

10. Intellectual Property

All garment, designs and styling concepts and brand visuals are original creations.

Unauthorized reproduction, duplication, or commercial copying is prohibited.

11. Communication

Business Hours:

Monday – Friday I 10 AM – 6 PM business (EST)

Response time: 24-48 business hours.

12. Agreement

By purchasing from this brand, customer acknowledge and agree to all purchase policies.